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STECCOM offers to its Customers four-level twenty-four-hour technical support for the whole range of services, solutions and satellite equipment such as VSAT, Iridium, Inmarsat, etc.

BASIC COMPONENTS OF TECHNICAL SUPPORT

  • Highly skilled engineers having great practical experience in rendering services of technical support for communication networks;
  • Developed in details and efficiently used troubleshooting system;
  • Own network laboratory allowing simulating, testing and optimizing any telecommunication solutions;
  • Automated system for processing of technical requests from the Customers — CRM optimally adjusted according to their requirements;
  • Remote equipment monitoring system for the Customer’s services;
  • Own warehouse and regional warehouses of partners constantly replenished with modern equipment to ensure fulfillment of the conditions of the Technical Support Contracts;
  • Over 100 contractors in all regions of the Russian Federation to perform construction and assembly and emergency recovery works;
  • Multibranch network of transportation companies to deliver equipment to the Customer’s facilities as soon as possible;
  • Long-term partnership relations with the equipment manufacturers and suppliers.

Service level agreement (SLA)

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